Consumers Association: online shopping seven days no reason to return is still difficult to implemen

According to statistics, the first half of the National Consumers Association received a total of 286,000 complaints from consumers, to solve 23.17 million, the resolution rate of 81% of the complaint, the total number of complaints received by the National Consumers Association in the first half of 2017, Consumers to restore economic losses of 299 million yuan.

From the complaints of goods category, compared with the same period in 2016, the overall decline in the amount of complaints, but the household electrical and electronic appliances, clothing, shoes and hats, household goods, transport, housing and building materials are still the top five complaints. In addition, accept the remote shopping complaints 2.28 million, accounting for sales of service complaints 53.1%, seven days no reason to return the implementation of the problem is still the main problem.

Consumers Association: online shopping seven days no reason to return is still difficult to implement

Wealth trade rights difficult seven days no reason to return difficult to implement

In recent years, remote shopping has been favored by consumers because of fast features, followed by after-sales service is unsatisfactory, because operators and consumers in different places, resulting in consumer rights difficult.

In the first half of 2017, the National Consumers Association organized a total of 2.28 million remote shopping complaints, accounting for 53.1% of the sales and service complaints, the main complaints related to the business platform, to "micro" as the representative of the personal network businesses and TV shopping aspect.

In view of the main problems involved in remote shopping, the Consumers Association believes that including seven days no reason to return difficult to implement; false propaganda, businesses can not be shipped in time or consumers receive a substantial difference between the kind and business propaganda; product quality failure and counterfeiting More "no business" is no physical store, no business license, no credit guarantee, no third-party trading platform store, enter the low threshold, the lack of a sound trading system, a dispute, delete friends directly or replace the account to escape the law Responsibility, consumers can not find businesses, rights difficulties; TV shopping goods problems, manufacturers and television shuffle with each other.